Refund Policy

1. Treasure Pass (£6.99 / 24 hours)

The Treasure Pass is a digital service delivered immediately. Once you've used a premium scan (i.e. unlocked a valuation), you've used the service and the 14-day right to cancel under the Consumer Contracts Regulations no longer applies.

If you bought a pass but have not yet used any premium scan, email us within 14 days for a full refund.

2. Pro Monthly (£11.99)

• You can cancel at any time from your account; access ends immediately on cancellation.
• If you cancel within 14 days of the first payment and haven't used premium features, email us for a full refund.

3. Pro Annual (£81)

• You can cancel at any time; access ends immediately on cancellation.
• If you cancel within 14 days of the first payment and haven't used premium features, you're entitled to a full refund.
• After 14 days, we may offer a pro-rated refund of the unused months at our discretion — email us to ask.

4. Faulty service

If the service doesn't work as described (e.g. extended outage, billing error), you're entitled to a refund or remedy under the Consumer Rights Act 2015. Contact us and we'll fix it.

5. How to request a refund

Email hello@treasurescout.co.uk from the address on your account, with your order date and reason. We'll respond within 5 working days and refunds are usually back on your card within 5–10 days of approval.

6. Chargebacks

If you have a billing dispute, please contact us first — chargebacks are slow for everyone and we'd rather just sort it out.